Frequently Asked Questions
Q: Will my cell phone work in Jamaica?
A: Most Caribbean destinations have U.S. compatible cell phone service. Depending on your cellular phone service provider, type of mobile device and calling plan you may be able to use your cell phone while on vacation. We recommend contacting your cellular phone service provider prior to departure to find out if they offer service in the destination you are traveling to and to determine if any special settings are required. We also recommend purchasing a calling card in case cell phone coverage is not available. NOTE: Roaming charges for cell phone use in Jamaica can be very expensive depending on your provider.
Q: How can family members reach me?
A: Family members can call the resort directly and ask to be connected to your room. Your hotel phone number is often listed on your travel documents. For all resort numbers and emails, as well as physical addresses, please visit our contact page.
Q: Do I need to convert my money to local currency when I arrive at my destination?
A: It is generally not necessary to exchange your money for local currency as U.S. dollars; traveler’s checks and major credit cards are widely accepted. We recommend traveling with a number of small bills as vendors often have a limited amount of change available in U.S. currency. You can also exchange larger bills for smaller denominations at your hotel’s front desk or cashier.
Q: Whom do I contact when I cannot resolve an issue at a hotel?
A: Most travel packages include the services of an on-site or in-destination representative. The contact number for those parties will be listed on your travel documents or you may speak with the hotel’s manager.
Q: Can I use more than one credit card or form of payment when paying for my trip?
A: Yes, you can use multiple forms of payment for your vacation.
Q: What do I need for proof of citizenship?
A: ENTRY / EXIT REQUIREMENTS: All Americans traveling by air outside of the United States are required to present a passport or other valid travel document to enter the United States. U.S. citizens traveling by sea must present a Western Hemisphere Travel Initiative (WHTI) compliant document such as a passport or a passport card for entry to the United States. While passport cards are sufficient for entry into the United States, they may not be accepted by the particular country you plan to visit; please be sure to check with your cruise line and countries of destination for any foreign entry requirements. Passport cards are an acceptable travel document for entry into Jamaica FOR SEA TRAVELERS.
Q: Do I need to reconfirm my flights?
A: It is highly recommended that you reconfirm your flights by contacting the airline directly within 24 hours of your scheduled departure time.
Q: What is the dress code for the restaurants at night?
A: In our á la carte restaurants we request that your wear tasteful dressy resort wear. This all depends on the restaurants you wish to dine in. In some restaurants long pants are required for men and in outdoor restaurants dressier shorts are appropriate. None of our restaurants require a jacket or tie to be worn. Please refrain from wearing shorts to the á la carte restaurants.
Q: Do you have a nurse on property?
A: There is a Registered Nurse on the premises at every Sunset Resorts property with daily office hours. The nurse services are complimentary but there is a charge for medication and doctor’s consultations should those be necessary.
Q: What is NOT included in our vacation at Sunset Resorts?
A: The following are not included with your all-inclusive rate at Sunset Resorts; however these services are available for a nominal fee and can be charged directly to your room:
- Spa treatments
- Optional tours/excursions
- Internet access
- Gift shop items
- Phone Calls
- Motorized water sports
- Scuba certification or refresher courses
- Medical Assistance (our medical nurse’s services are complimentary, however, there is a charge for medication and doctor’s consultations should those be necessary)
*NOTE: We do suggest bringing additional cash for TAXI service, Airport Transfers and Airport/Departure taxes upon exiting the island.
Q: Can I drink the water?
A: All our resorts have a water filtration system on property. Water in Jamaica as a rule is safe. Our water is safe for you to drink, clean your teeth, bathe and wash clothing in. If you choose not to drink the water, rest assured; there are many brands of bottled spring water, available at most shops and restaurants, for purchase that meet or exceed the highest international standards.
Q: What are the benefits of travel insurance?
A: Your insurance options will vary based on the type of package you are booking, so be sure to check with your travel agent regarding the insurance options available to you prior to booking your vacation. Some benefits of insurance may include pre-departure cancellation waiver, baggage coverage, trip interruption, trip delay, medical expense, emergency assistance or price guarantees. If you have questions regarding travel insurance ask your travel agent or your travel insurance provider for more details.
Q: Should I get vaccinated before I travel?
A: Vaccinations are not necessary when traveling to Jamaica.
For the answers to other frequently asked questions, please go to.
VisitJamaica.com's What You Should Know About Jamaica